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During the COVID-19 crisis, we are conducting some appointments through the help of telemedicine

In order to do our part to facilitate social distancing and limit the spread of COVID-19, we will be moving appointments to a new telemedicine platform when possible.

For many people today, telemedicine is a convenient and effective way to see their healthcare provider

Our office staff will call you up to 10 minutes before your scheduled telehealth visit appointment time and will email or text you a link to start your virtual visit.

Preparing for your Telehealth Visit:

To best prepare for your Telehealth visit, please read the instructions below and the Frequently Asked Questions. There is also a video below that is very helpful

To begin your Telehealth visit, follow these easy steps:

1. Use a computer or device with a camera/microphone

2. Enter your clinician’s doxy.me web address into the browser (This will be sent to your via email or text a few minutes before your schedule visit time)

3. Type in your name and click “Check-In”

4. Allow your browser to use your webcam and microphone

5. Your provider’s office will start your visit

Patient Visit Etiquette for Telehealth

  • Take the virtual clinic visit in a quiet room and private environment to ensure sensitive information is not shared with unauthorized people.
  • Make sure you are in a well-lit room so the provider can clearly see you.
  • Wear the same attire you would wear to an in-person clinic visit.
  • Please refrain from eating and drinking during the visit.
  • Telehealth visits are not able to be conducted if you are in a moving vehicle.

Visit Protocol for Patients

  • Be prepared to receive your email or text visit invitation from our front office staff 5-10 minutes prior to your visit time.
  • Prepare a list of questions for your provider to have ready for your visit.
  • Be ready to discuss their recent imaging, procedures and testing, current medications and medical history.

Please watch the following videos prior to your Telehealth visit:

Telehealth visit if using Google Chrome

Telehealth visit if using Firefox

FAQ for Patient Telehealth Clinic Visits

A telehealth visit is a clinic visit conducted via phone call or on camera. A telehealth visit will be formatted just like an in person visit. The provider will assess you, discuss your concerns with you, and answer your questions.

Most people prefer to have their visit at home or in a private office, but you can be in any location that you feel affords sufficient privacy and isn’t too noisy.

Just contact our office exactly like you would for an in-person visit and let us know you’d like to see your provider via video.

All of our providers are conducting telehealth visits, and you will be scheduled with a physician.

Yes, our providers are still able to submit orders for medications, testing and imaging, just as we would for an in person visit.

We believe that it is important to let you know that not every situation is right for telemedicine. Be assured that we will only schedule remote visits for the right kinds of cases. If during the visit, we feel that we cannot treat you adequately via video, an in-person visit will be arranged. Remote visits have proven to be equally as effective as in-person ones. In fact, telehealth actually improves outcomes by making it easier for people to comply with follow-up recommendations and aftercare.

Yes. We’ve carefully chosen a telehealth platform (Doxy.me) that safeguards your personal information and meets the tough HIPAA regulations for data transmission and storage.

A typical visit can last anywhere from 15-30 minutes depending on your visit type.

We will work with your insurance company to try to have them cover the cost of a telehealth visit just as they would similar for an in person visit.

We will work with you to bill you a flat rate for your visit which will be discussed in advance of your virtual visit. You will also need to sign and insurance waiver form.

No, as a patient you actually don’t need to create an account with us or download any program to see our provider. Our office staff will email or text you a link to click on about 5-10 minutes before your scheduled visit. You will simply click on the link to open up the video connection.

You will need an iPhone, iPad, or Android mobile device. You can also use a personal computer if it has a camera and a microphone.

The following steps should be done by you and your provider:

  1. Use headphones
  2. Reduce the volume of speakers
  3. Move the microphone away from the speakers
  1. Restart your computer: restart your computer before your first call.
  2. Wi-Fi: be close to your Wi-Fi router, make sure no other parties on the network are using up the bandwidth, and you don’t have a lot of browser windows open.
  3. CPU usage: ensure no high intensity programs are running on the computer
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